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Aggregated call statistics with per-member breakdown

callsCount
integer

Total number of calls

averageDuration
integer

Average call duration in seconds

positiveCallsCount
integer

Number of calls with positive resolution

positiveCallsPercentage
number<double>

Percentage of calls with positive resolution

answeredCallsCount
integer

Number of answered calls

callsToContactCount
number<double>

Average calls per contact

inboundMissingCallsCount
integer

Number of missed inbound calls

memberStatistics
object[]

Per-member call statistics breakdown