{
"from": "support",
"text": "Could you tell us which sequence it is?",
"sentAt": "2026-11-12T10:15:39.15Z"
}Support Request Message Model
The Support Request Message Model object in the Reply API v3, with every field, its type, and what it means.
One message in a support request's conversation.
Who wrote the message.
Possible values: you, support.
Available options:
you, support Example:
"support"
The message as plain text.
Example:
"Could you tell us which sequence it is?"
When the message was sent (UTC).
Example:
"2026-11-12T10:15:39.15Z"