> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reply.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Get a support request
>
**Coming soon.** This endpoint will be available by mid November 2026.
_Requires the `support:read` scope (or a broader one that includes it)._
Returns a support request with its conversation and the files you added. `messages` holds what you and
support wrote, oldest first.
## OpenAPI
````yaml /api-reference/bundled.yaml get /v3/support/requests/{id}
openapi: 3.1.0
info:
version: 3.0.0
title: Reply API
description: API for managing email sequences, contacts, and automation workflows
servers:
- url: https://api.reply.io
security:
- bearerAuth: []
tags:
- name: Contacts
description: Manage individual contacts
- name: Contact Lists
description: Manage contact lists and contact membership
- name: Accounts
description: Manage accounts (companies/organizations)
- name: Account Lists
description: Manage account lists and account membership
- name: Custom Fields
description: Manage custom contact fields
- name: Prompt Actions
description: Save reusable AI prompts and run them on contacts to fill custom fields
- name: Contact Blacklist Rules
description: Manage blacklist rules for domains, emails, and email exceptions
- name: Live Data
description: >-
Find new contacts via Live Data searches and read typeahead values for the
Live Data / Autopilot filter sidebar
- name: Contact Enrichment
description: >-
Enrich contacts with emails, phone numbers, LinkedIn data, and AI-filled
custom fields
- name: Email Validations
description: Estimate and schedule asynchronous email validation jobs
- name: AI SDR Web Search
description: Find contacts via AI-driven web search and review past searches
- name: Sequences
description: Manage email automation sequences
- name: Sequence Steps
description: Manage individual steps in sequences
- name: Sequence Contacts
description: Manage contacts within sequences
- name: Sequence Folders
description: Organize sequences into folders
- name: Email Accounts
description: Manage email accounts used for sending and receiving
- name: Sequence Email Accounts
description: Manage email accounts linked to sequences
- name: LinkedIn Accounts
description: Manage LinkedIn accounts for outreach
- name: Sequence LinkedIn Accounts
description: Manage LinkedIn accounts linked to sequences
- name: Sequence Templates
description: Manage sequence templates
- name: Email Templates
description: Manage email templates and template folders
- name: Voices
description: Manage cloned voices used for AI voice message steps
- name: Schedules
description: Manage email send schedules and timing
- name: Holiday Calendars
description: Manage holiday calendars for scheduling
- name: Inbox
description: >-
Manage inbox threads — list/filter, read state, replies, category
assignment, and meeting-intent flagging
- name: Inbox Categories
description: Manage per-team inbox thread categories and assign threads to them
- name: Direct Outreach
description: >-
Send one-off outreach directly to a contact outside of any sequence —
direct emails and LinkedIn connection requests, messages, InMails, and
voice messages
- name: Tasks
description: Manage tasks and to-do items
- name: Reports
description: >-
Generate and access performance reports across email, calls, tasks,
LinkedIn, and team performance
- name: AI SDR Sequences
description: >-
Manage AI SDR sequences and their AI SDR-specific settings — create, read
settings, partial update, autopilot enable/disable/force-start, approval
mode, sequence structure, and playbook/knowledge-base connections
- name: AI SDR Sequence Structures
description: >-
Browse the sequence structures — reusable outlines of AI SDR sequence
steps — that can be applied to AI SDR sequences
- name: AI SDR Strategist
description: Trigger AI Strategist runs
- name: AI SDR Playbooks
description: >-
Manage AI SDR playbooks — tone, voice, and style guides applied during
personalized message generation
- name: AI SDR Knowledge Bases
description: >-
Manage AI SDR knowledge bases — collections of documents, links, reply
handlers, and reengagement cards that inform the agent's responses
- name: AI SDR Offers
description: >-
Manage AI SDR offers — bundles of company-context inputs (ICP, pain
points, value propositions, etc.) used to personalize outreach
- name: AI SDR Pending Approvals
description: >-
Review, send, regenerate, and provide feedback on AI-generated messages
awaiting human approval
- name: AI SDR Sequence Preview
description: >-
Read and regenerate per-contact previews of the messages a sequence will
send, and provide feedback on preview messages
- name: AI SDR Insights
description: Read AI SDR insights for sequence contacts
- name: AI SDR Intent Signals
description: >-
Read Reply industry IDs and technology slugs used in AI SDR intent-signal
configuration (typeahead)
- name: AI Prompts
description: >-
Manage the AI prompts used to configure sequence steps, and preview the
output a prompt produces
- name: AI SDR Learnings
description: >-
Manage the standing rules that shape how the AI writes — list, read,
create, partially update and delete AI learnings
- name: Registration
description: Register the contact that domain purchases are filed under
- name: Domains
description: Find domains available to buy for outreach
- name: Purchased Domains
description: >-
List the domains your team bought, with their subscription, setup and
renewal state, and renew them
- name: Pre-warmed Domains
description: >-
Find pre-warmed domains on sale, with mailboxes that are already warming,
and list the ones your team bought
- name: Mailboxes
description: >-
Add mailboxes to domains your team already bought, priced before you
order, and reconnect them
- name: User Account
description: Account information and authentication verification
- name: Teams
description: Add existing users of your organization to its teams
- name: Settings
description: Manage team and user settings
- name: Billing
description: Subscription details and monthly active contacts usage
- name: Rate Limits
description: Your API rate limits, your current usage and the packages that raise them
- name: Support Requests
description: Raise and follow support requests with Reply's support team
- name: Webhooks
description: Manage webhook subscriptions and inspect delivery history
- name: Background Jobs
description: >-
Track and cancel asynchronous background operations (e.g., email
validation)
- name: Attachments
description: >-
Upload file attachments used across email templates, sequence steps, and
direct emails
paths:
/v3/support/requests/{id}:
get:
tags:
- Support Requests
summary: Get a support request
description: >-
**Coming soon.** This endpoint will be available by mid November 2026.
_Requires the `support:read` scope (or a broader one that
includes it)._
Returns a support request with its conversation and the files you added.
`messages` holds what you and
support wrote, oldest first.
operationId: GetSupportRequest
parameters:
- name: id
in: path
required: true
description: Support request ID.
schema:
type: string
example: CS-1234
responses:
'200':
description: Support request retrieved successfully.
content:
application/json:
schema:
type: object
title: SupportRequestModel
description: A support request with its conversation and files.
properties:
id:
type: string
readOnly: true
description: Support request ID.
example: CS-1234
title:
type: string
description: The title the request was raised with.
example: Sequence stopped sending after editing step 2
status:
type: string
title: SupportRequestStatus
description: >-
Where the support request stands.
- `new` — raised, not picked up by support yet.
- `inProgress` — support is working on it.
- `needsResponse` — support is waiting for your answer.
- `done` — resolved, or cancelled by you.
- `unknown` — the status can't be determined right now;
check again later.
enum:
- new
- inProgress
- needsResponse
- done
- unknown
example: needsResponse
createdAt:
type: string
format: date-time
readOnly: true
description: When the request was raised (UTC).
example: '2026-11-12T09:41:07.52Z'
description:
type: string
description: The description the request was raised with.
example: >-
Sequence "Q4 outreach" stopped sending after I edited step
2.
traceIds:
type: array
description: >-
The trace IDs sent with the request. Empty when none were
sent.
items:
type: string
example:
- 4bf92f3577b34da6a3ce929d0e0e4736
issueDate:
type: string
format: date-time
nullable: true
description: >-
When the problem happened (UTC, to the minute). Null when
it wasn't given.
example: '2026-11-12T08:30:00.00Z'
messages:
type: array
readOnly: true
description: >-
The conversation with support, oldest first. Empty until
someone writes.
items:
type: object
title: SupportRequestMessageModel
description: One message in a support request's conversation.
properties:
from:
type: string
readOnly: true
description: |-
Who wrote the message.
Possible values: `you`, `support`.
enum:
- you
- support
example: support
text:
type: string
readOnly: true
description: The message as plain text.
example: Could you tell us which sequence it is?
sentAt:
type: string
format: date-time
readOnly: true
description: When the message was sent (UTC).
example: '2026-11-12T10:15:39.15Z'
fileIds:
type: array
readOnly: true
description: >-
IDs of the files you added to the request. Download one
with `GET
/v3/support/requests/{id}/attachments/{file_id}`.
items:
type: string
example:
- '119857'
'401':
description: >-
Unauthorized. The response body is empty; check the
`WWW-Authenticate` header for the expected scheme.
content:
application/problem+json:
schema:
allOf:
- type: object
title: Problem Details
description: >-
Bare RFC 9457 problem-details envelope. Returned by
middleware-level errors
that don't carry domain context: 401 Unauthorized (auth
middleware),
429 Too Many Requests (rate-limit middleware), and
route-level 404 / 405 /
415 (framework middleware).
Business and validation responses extend this envelope and
add additional
fields — see `business-problem.model.yaml` (adds `code`
slug) and
`validation-problem.model.yaml` (adds `errors[]` array).
properties:
title:
type: string
description: Short, human-readable summary of the problem.
status:
type: integer
description: HTTP status code.
minimum: 100
maximum: 599
detail:
type: string
description: >-
Human-readable explanation specific to this
occurrence.
- example:
title: Unauthorized
status: 401
detail: Authentication credentials are missing or invalid.
'403':
description: >-
Support requests through the API are not available for your
workspace.
content:
application/problem+json:
schema:
allOf:
- allOf:
- type: object
title: Problem Details
description: >-
Bare RFC 9457 problem-details envelope. Returned by
middleware-level errors
that don't carry domain context: 401 Unauthorized
(auth middleware),
429 Too Many Requests (rate-limit middleware), and
route-level 404 / 405 /
415 (framework middleware).
Business and validation responses extend this envelope
and add additional
fields — see `business-problem.model.yaml` (adds
`code` slug) and
`validation-problem.model.yaml` (adds `errors[]`
array).
properties:
title:
type: string
description: Short, human-readable summary of the problem.
status:
type: integer
description: HTTP status code.
minimum: 100
maximum: 599
detail:
type: string
description: >-
Human-readable explanation specific to this
occurrence.
- type: object
properties:
code:
type: string
description: >-
Stable, machine-readable error slug in the form
`"."`.
* `resource` is the camelCased domain — e.g.
`sequence`,
`contact`, `inboxThread`, `blacklistDomainRule`.
* `variant` is the camelCased specific failure
mode — e.g.
`notFound`, `forbidden`, `duplicateName`, `globalRuleReadOnly`.
Use `code` for programmatic error handling; use
`detail` for
user-facing messages. Slugs are stable across
server-side enum
reorderings and never change meaning under a given
resource.
pattern: ^[a-z][a-zA-Z0-9]*(\.[a-z][a-zA-Z0-9]*)+$
example: sequence.notFound
title: Business Problem
description: >-
Domain error response carrying a stable, namespaced error
slug.
Emitted for most 4xx responses (business 400, 403, 404,
409, …) and
for 503 when a downstream dependency is unavailable.
- example:
title: Forbidden
status: 403
detail: You do not have permission to access this resource.
code: sequence.forbidden
example:
title: Forbidden
status: 403
detail: >-
Support requests through the API are not available for your
workspace.
code: supportRequest.workspaceNotServed
'404':
description: You have no support request with this ID.
content:
application/problem+json:
schema:
allOf:
- allOf:
- type: object
title: Problem Details
description: >-
Bare RFC 9457 problem-details envelope. Returned by
middleware-level errors
that don't carry domain context: 401 Unauthorized
(auth middleware),
429 Too Many Requests (rate-limit middleware), and
route-level 404 / 405 /
415 (framework middleware).
Business and validation responses extend this envelope
and add additional
fields — see `business-problem.model.yaml` (adds
`code` slug) and
`validation-problem.model.yaml` (adds `errors[]`
array).
properties:
title:
type: string
description: Short, human-readable summary of the problem.
status:
type: integer
description: HTTP status code.
minimum: 100
maximum: 599
detail:
type: string
description: >-
Human-readable explanation specific to this
occurrence.
- type: object
properties:
code:
type: string
description: >-
Stable, machine-readable error slug in the form
`"."`.
* `resource` is the camelCased domain — e.g.
`sequence`,
`contact`, `inboxThread`, `blacklistDomainRule`.
* `variant` is the camelCased specific failure
mode — e.g.
`notFound`, `forbidden`, `duplicateName`, `globalRuleReadOnly`.
Use `code` for programmatic error handling; use
`detail` for
user-facing messages. Slugs are stable across
server-side enum
reorderings and never change meaning under a given
resource.
pattern: ^[a-z][a-zA-Z0-9]*(\.[a-z][a-zA-Z0-9]*)+$
example: sequence.notFound
title: Business Problem
description: >-
Domain error response carrying a stable, namespaced error
slug.
Emitted for most 4xx responses (business 400, 403, 404,
409, …) and
for 503 when a downstream dependency is unavailable.
- example:
title: Not Found
status: 404
detail: The requested resource was not found.
code: sequence.notFound
example:
title: Not Found
status: 404
detail: Support request not found.
code: supportRequest.notFound
'429':
description: >-
Too many requests, or the support system is busy. Retry after
`Retry-After` seconds.
headers:
Retry-After:
description: Seconds to wait before retrying.
schema:
type: integer
minimum: 1
content:
application/problem+json:
schema:
anyOf:
- type: object
title: Problem Details
description: >-
Bare RFC 9457 problem-details envelope. Returned by
middleware-level errors
that don't carry domain context: 401 Unauthorized (auth
middleware),
429 Too Many Requests (rate-limit middleware), and
route-level 404 / 405 /
415 (framework middleware).
Business and validation responses extend this envelope and
add additional
fields — see `business-problem.model.yaml` (adds `code`
slug) and
`validation-problem.model.yaml` (adds `errors[]` array).
properties:
title:
type: string
description: Short, human-readable summary of the problem.
status:
type: integer
description: HTTP status code.
minimum: 100
maximum: 599
detail:
type: string
description: >-
Human-readable explanation specific to this
occurrence.
- allOf:
- type: object
title: Problem Details
description: >-
Bare RFC 9457 problem-details envelope. Returned by
middleware-level errors
that don't carry domain context: 401 Unauthorized
(auth middleware),
429 Too Many Requests (rate-limit middleware), and
route-level 404 / 405 /
415 (framework middleware).
Business and validation responses extend this envelope
and add additional
fields — see `business-problem.model.yaml` (adds
`code` slug) and
`validation-problem.model.yaml` (adds `errors[]`
array).
properties:
title:
type: string
description: Short, human-readable summary of the problem.
status:
type: integer
description: HTTP status code.
minimum: 100
maximum: 599
detail:
type: string
description: >-
Human-readable explanation specific to this
occurrence.
- type: object
properties:
code:
type: string
description: >-
Stable, machine-readable error slug in the form
`"."`.
* `resource` is the camelCased domain — e.g.
`sequence`,
`contact`, `inboxThread`, `blacklistDomainRule`.
* `variant` is the camelCased specific failure
mode — e.g.
`notFound`, `forbidden`, `duplicateName`, `globalRuleReadOnly`.
Use `code` for programmatic error handling; use
`detail` for
user-facing messages. Slugs are stable across
server-side enum
reorderings and never change meaning under a given
resource.
pattern: ^[a-z][a-zA-Z0-9]*(\.[a-z][a-zA-Z0-9]*)+$
example: sequence.notFound
title: Business Problem
description: >-
Domain error response carrying a stable, namespaced error
slug.
Emitted for most 4xx responses (business 400, 403, 404,
409, …) and
for 503 when a downstream dependency is unavailable.
examples:
rate_limited:
summary: Rate limit exceeded
value:
title: Too Many Requests
status: 429
detail: API calls quota exceeded! maximum admitted 100 per 1m.
throttled:
summary: The support system is busy
value:
title: Too Many Requests
status: 429
detail: The support system is busy. Try again later.
code: supportRequest.throttled
'503':
description: The support system is unavailable. Try again later.
content:
application/problem+json:
schema:
allOf:
- allOf:
- type: object
title: Problem Details
description: >-
Bare RFC 9457 problem-details envelope. Returned by
middleware-level errors
that don't carry domain context: 401 Unauthorized
(auth middleware),
429 Too Many Requests (rate-limit middleware), and
route-level 404 / 405 /
415 (framework middleware).
Business and validation responses extend this envelope
and add additional
fields — see `business-problem.model.yaml` (adds
`code` slug) and
`validation-problem.model.yaml` (adds `errors[]`
array).
properties:
title:
type: string
description: Short, human-readable summary of the problem.
status:
type: integer
description: HTTP status code.
minimum: 100
maximum: 599
detail:
type: string
description: >-
Human-readable explanation specific to this
occurrence.
- type: object
properties:
code:
type: string
description: >-
Stable, machine-readable error slug in the form
`"."`.
* `resource` is the camelCased domain — e.g.
`sequence`,
`contact`, `inboxThread`, `blacklistDomainRule`.
* `variant` is the camelCased specific failure
mode — e.g.
`notFound`, `forbidden`, `duplicateName`, `globalRuleReadOnly`.
Use `code` for programmatic error handling; use
`detail` for
user-facing messages. Slugs are stable across
server-side enum
reorderings and never change meaning under a given
resource.
pattern: ^[a-z][a-zA-Z0-9]*(\.[a-z][a-zA-Z0-9]*)+$
example: sequence.notFound
title: Business Problem
description: >-
Domain error response carrying a stable, namespaced error
slug.
Emitted for most 4xx responses (business 400, 403, 404,
409, …) and
for 503 when a downstream dependency is unavailable.
- example:
title: Service Unavailable
status: 503
detail: Background-jobs service is temporarily unavailable.
code: backgroundJob.upstreamUnavailable
example:
title: Service Unavailable
status: 503
detail: The support system is unavailable. Try again later.
code: supportRequest.unavailable
components:
securitySchemes:
bearerAuth:
type: http
scheme: bearer
description: >-
Authenticate every request with a Bearer token. Pass your Reply API key
in the
`Authorization` header:
```
Authorization: Bearer
```
Get your API key from the Reply dashboard: **Settings → API Key**.
````
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