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POST
/
reporting
/
calls
/
overview
Get calls reporting overview
curl --request POST \
  --url https://api.reply.io/v3/reporting/calls/overview \
  --header 'Content-Type: application/json' \
  --header 'X-API-Key: <api-key>' \
  --data '
{
  "filters": {
    "from": "2026-01-01T00:00:00Z",
    "to": "2026-03-01T00:00:00Z",
    "dateRangePreset": "LastWeek",
    "teamIds": [
      123
    ],
    "userIds": [
      123
    ],
    "contactListIds": [
      123
    ],
    "emailValidationStatuses": [
      "RequiresValidation"
    ],
    "companies": [
      "<string>"
    ],
    "companySizes": [
      "Empty"
    ],
    "industries": [
      "<string>"
    ],
    "cities": [
      "<string>"
    ],
    "states": [
      "<string>"
    ],
    "countries": [
      "<string>"
    ],
    "titles": [
      "<string>"
    ],
    "sequenceIds": [
      123
    ],
    "includeOutOfSequence": false,
    "emailProviders": [
      "None"
    ],
    "callResolutions": [
      "Positive"
    ],
    "callDispositions": [
      "Answered"
    ],
    "callTypes": [
      "Outbound"
    ]
  }
}
'
{
  "callsCount": 123,
  "averageDuration": 123,
  "positiveCallsCount": 123,
  "positiveCallsPercentage": 123,
  "answeredCallsCount": 123,
  "callsToContactCount": 123,
  "inboundMissingCallsCount": 123,
  "memberStatistics": [
    {
      "userId": 123,
      "callsCount": 123,
      "totalDuration": 123,
      "averageDuration": 123,
      "positiveCallsCount": 123,
      "positiveCallsPercentage": 123,
      "answeredCallsCount": 123,
      "inboundMissingCallsCount": 123
    }
  ]
}

Authorizations

X-API-Key
string
header
required

API key passed in the X-API-Key header

Body

application/json
filters
Calls Reporting Filters · object
required

Filters specific to call reporting endpoints

Response

Calls overview retrieved successfully

Aggregated call statistics with per-member breakdown

callsCount
integer

Total number of calls

averageDuration
integer

Average call duration in seconds

positiveCallsCount
integer

Number of calls with positive resolution

positiveCallsPercentage
number<double>

Percentage of calls with positive resolution

answeredCallsCount
integer

Number of answered calls

callsToContactCount
number<double>

Average calls per contact

inboundMissingCallsCount
integer

Number of missed inbound calls

memberStatistics
object[]

Per-member call statistics breakdown