Skip to main content
POST
Get calls reporting overview

Authorizations

Authorization
string
header
required

Authenticate every request with a Bearer token. Pass your Reply API key in the Authorization header:

Get your API key from the Reply dashboard: Settings → API Key.

Body

application/json
filters
Calls Reporting Filters · object
required

Filters specific to call reporting endpoints

Response

Calls overview retrieved successfully

Aggregated call statistics with per-member breakdown

callsCount
integer

Total number of calls

averageDuration
integer

Average call duration in seconds

positiveCallsCount
integer

Number of calls with positive resolution

positiveCallsPercentage
number<double>

Percentage of calls with positive resolution

answeredCallsCount
integer

Number of answered calls

callsToContactCount
number<double>

Average calls per contact

inboundMissingCallsCount
integer

Number of missed inbound calls

memberStatistics
object[]

Per-member call statistics breakdown