GET
/
reports
/
team-performance
Team performance
curl --request GET \
  --url https://api.reply.io/v3/reports/team-performance \
  --header 'X-API-Key: <api-key>'
{
  "reportMetadata": {
    "startDate": "2023-12-25",
    "endDate": "2023-12-25",
    "timezone": "<string>",
    "exportUrl": "<string>",
    "filterCount": 123
  },
  "teamPerformance": {
    "summary": {
      "bookedMeetings": 123,
      "contactsSequenced": 123,
      "meetingsConversionRate": 123,
      "touchesPerContact": 123,
      "autoTouchesPerContact": 123,
      "manualTouchesPerContact": 123,
      "averageResponseTimeSeconds": 123
    },
    "meetingsOverTime": {
      "interval": "daily",
      "dataPoints": [
        {
          "periodStart": "2023-12-25",
          "periodEnd": "2023-12-25",
          "meetings": 123
        }
      ]
    },
    "meetingsBreakdown": {
      "members": [
        {
          "member": {
            "id": "<string>",
            "name": "<string>"
          },
          "metrics": {
            "meetings": 123,
            "contacts": 123,
            "conversionRate": 123,
            "touches": 123,
            "autoTouches": 123,
            "manualTouches": 123,
            "avgTimeSeconds": 123,
            "score": "Fast"
          }
        }
      ],
      "showMoreAvailable": true
    },
    "replySentiment": {
      "summary": {
        "totalReplies": 123,
        "interestedRate": 123,
        "notInterestedRate": 123,
        "notNowRate": 123,
        "doNotContactRate": 123,
        "forwardedRate": 123,
        "unsortedRate": 123
      },
      "breakdown": {
        "members": [
          {
            "member": {
              "id": "<string>",
              "name": "<string>"
            },
            "replies": {
              "total": 123,
              "interested": {
                "count": 123,
                "rate": 123
              },
              "notInterested": {
                "count": 123,
                "rate": 123
              },
              "notNow": {
                "count": 123,
                "rate": 123
              },
              "doNotContact": {
                "count": 123,
                "rate": 123
              },
              "forwarded": {
                "count": 123,
                "rate": 123
              },
              "unsorted": {
                "count": 123,
                "rate": 123
              }
            }
          }
        ],
        "sentimentCategories": [
          {
            "id": "<string>",
            "label": "<string>"
          }
        ]
      }
    }
  }
}

Authorizations

X-API-Key
string
header
required

API key passed in the X-API-Key header

Query Parameters

from
string<date>

Optional range start date in ISO-8601 format (e.g. 2025-04-01)

to
string<date>

Optional range end date in ISO-8601 format (defaults to current date)

filter
object

Optional additional filters for the report

Response

200 - application/json

Team performance report retrieved successfully

reportMetadata
object
required
teamPerformance
object
required