Authorizations
API key passed in the X-API-Key header
Query Parameters
Optional range start date in ISO-8601 format (e.g. 2025-04-01)
Optional range end date in ISO-8601 format (defaults to current date)
Optional additional filters for the report
curl --request GET \
--url https://api.reply.io/v3/reports/team-performance \
--header 'X-API-Key: <api-key>'
{
"reportMetadata": {
"startDate": "2023-12-25",
"endDate": "2023-12-25",
"timezone": "<string>",
"exportUrl": "<string>",
"filterCount": 123
},
"teamPerformance": {
"summary": {
"bookedMeetings": 123,
"contactsSequenced": 123,
"meetingsConversionRate": 123,
"touchesPerContact": 123,
"autoTouchesPerContact": 123,
"manualTouchesPerContact": 123,
"averageResponseTimeSeconds": 123
},
"meetingsOverTime": {
"interval": "daily",
"dataPoints": [
{
"periodStart": "2023-12-25",
"periodEnd": "2023-12-25",
"meetings": 123
}
]
},
"meetingsBreakdown": {
"members": [
{
"member": {
"id": "<string>",
"name": "<string>"
},
"metrics": {
"meetings": 123,
"contacts": 123,
"conversionRate": 123,
"touches": 123,
"autoTouches": 123,
"manualTouches": 123,
"avgTimeSeconds": 123,
"score": "Fast"
}
}
],
"showMoreAvailable": true
},
"replySentiment": {
"summary": {
"totalReplies": 123,
"interestedRate": 123,
"notInterestedRate": 123,
"notNowRate": 123,
"doNotContactRate": 123,
"forwardedRate": 123,
"unsortedRate": 123
},
"breakdown": {
"members": [
{
"member": {
"id": "<string>",
"name": "<string>"
},
"replies": {
"total": 123,
"interested": {
"count": 123,
"rate": 123
},
"notInterested": {
"count": 123,
"rate": 123
},
"notNow": {
"count": 123,
"rate": 123
},
"doNotContact": {
"count": 123,
"rate": 123
},
"forwarded": {
"count": 123,
"rate": 123
},
"unsorted": {
"count": 123,
"rate": 123
}
}
}
],
"sentimentCategories": [
{
"id": "<string>",
"label": "<string>"
}
]
}
}
}
}
Returns a comprehensive report about team performance including meetings, contacts, and reply sentiment
curl --request GET \
--url https://api.reply.io/v3/reports/team-performance \
--header 'X-API-Key: <api-key>'
{
"reportMetadata": {
"startDate": "2023-12-25",
"endDate": "2023-12-25",
"timezone": "<string>",
"exportUrl": "<string>",
"filterCount": 123
},
"teamPerformance": {
"summary": {
"bookedMeetings": 123,
"contactsSequenced": 123,
"meetingsConversionRate": 123,
"touchesPerContact": 123,
"autoTouchesPerContact": 123,
"manualTouchesPerContact": 123,
"averageResponseTimeSeconds": 123
},
"meetingsOverTime": {
"interval": "daily",
"dataPoints": [
{
"periodStart": "2023-12-25",
"periodEnd": "2023-12-25",
"meetings": 123
}
]
},
"meetingsBreakdown": {
"members": [
{
"member": {
"id": "<string>",
"name": "<string>"
},
"metrics": {
"meetings": 123,
"contacts": 123,
"conversionRate": 123,
"touches": 123,
"autoTouches": 123,
"manualTouches": 123,
"avgTimeSeconds": 123,
"score": "Fast"
}
}
],
"showMoreAvailable": true
},
"replySentiment": {
"summary": {
"totalReplies": 123,
"interestedRate": 123,
"notInterestedRate": 123,
"notNowRate": 123,
"doNotContactRate": 123,
"forwardedRate": 123,
"unsortedRate": 123
},
"breakdown": {
"members": [
{
"member": {
"id": "<string>",
"name": "<string>"
},
"replies": {
"total": 123,
"interested": {
"count": 123,
"rate": 123
},
"notInterested": {
"count": 123,
"rate": 123
},
"notNow": {
"count": 123,
"rate": 123
},
"doNotContact": {
"count": 123,
"rate": 123
},
"forwarded": {
"count": 123,
"rate": 123
},
"unsorted": {
"count": 123,
"rate": 123
}
}
}
],
"sentimentCategories": [
{
"id": "<string>",
"label": "<string>"
}
]
}
}
}
}
API key passed in the X-API-Key header
Optional range start date in ISO-8601 format (e.g. 2025-04-01)
Optional range end date in ISO-8601 format (defaults to current date)
Optional additional filters for the report